Internship Customer Care Export
Ready to put your education into practice and share our taste for life?
Together with you we want to empower you to achieve this mission with us. We value you as a person and actively support you on your professional journey, while caring about your future. Join our big little family as an intern and let’s make products for you and the world to love.
Do you share our taste for life?
Your role
To support our export team for frozen bakery products, we are looking for a Customer Care Intern as of February 2026. You will actively participate in order management from A to Z, business development and customer service for an international customer portfolio.
Your mission
Supporting the team in the following potential tasks and responsibilities:
- Collect information from different stakeholders and enter forecast in APO system
- Order entry in SAP system, manually and via OCR
- Follow-up on orders: check stock availability, coordinate with production planning, request transfer of products, organize transport and prepare the necessary export documents
- Optimising orders to a full load and propose logistical and product alternatives if necessary
- Support the preparation of product demos and client meetings, and participate in follow-up activities such as sample shipments to customers and prospects
- Follow-up on overdue invoices and blocked orders due to exceeding credit limit
- Update and maintain the system with accurate and timely customer master data
- Prepare credit and debit notes according to internal procedures
- Follow up with customers and suppliers by email for basic inquiries and support
- Register and follow-up on complaints in internal systems and reporting tools
- Prepare KPI reporting (lead times, non-conformities, forecast accuracy)
- Work on a mini project (e.g., internal survey, internal process improvement analysis, transport tender, market study), to be presented at the end of the internship
What’s in it for you?
- You will join our big little family: As an intern you are part of our big little family! Our associates are the beating heart of our company – they bring the flavour to our organisation. We cherish each member, prioritising their well-being and supporting their professional journey. As a global family business, we foster a human-centric approach where everyone feels welcome and valued.
- A challenging internship in a people-oriented organisation: We offer you a first work-experience in an international company having a dynamic, driven and ambitious culture and a collegial atmosphere. At Vandemoortele, you will get the chance to develop your talents and competences and explore your interests.
- We make products for you to love: We are a team of passionate food enthusiasts. In our mission to shape a tasty future we strive to create a wide range of food solutions that connects people, cultures and traditions. You can kickstart your day with a delicious croissant fresh out of the oven and enjoy tasty food in our company restaurant. In our cosy coffee corners, you will find healthy fruit baskets to enjoy your break to the fullest.
- Easy to reach: Our HQ is located close to a bus stop and highway exits.
- Professional guidance: You’ll get to be a part of a team of professionals who can’t wait to share their experience with you and guide you during your internship.
Are you the one we’re looking for?
- You’re a Bachelor student in Business Administration/Management, Marketing, Sales or a related field, looking for a challenging internship in Ghent, Belgium, with a min. duration of 2 months.
- You have excellent communication & administrative skills, written and verbal, in Dutch and English. French is a plus.
- You have affinity with and a strong interest in administration and sales.
- You have a customer and solution-oriented mindset with an eye for detail.
- You like variation, complexity and you can plan well in advance.
- You’re an energetic, ambitious and motivated student, ready to take your first step in the professional world.
- You’re a passionate food-lover.
