Customer Care Agent
Share our taste for life!
Together with you we want to empower you to achieve this mission with us. We value you as a person and actively support you on your professional journey, while caring for your future. Join our big little family and let’s make products for you and the world to love. Do you share our taste for life? We invite you to join our big little family!
Your role and responsibilities
As part of the customer service team for Export, you'll play a vital role in ensuring smooth and efficient order handling from start to finish.
- Orders are processed accurately and delivered according to the logistical agreements and conditions made with the customer. You will ensure that customer requirements are met in the delivery process to guarantee customer satisfaction;
- Any issues blocking the order flow (such as credit limits, absence of contract or pricing) are resolved swiftly in coordination with the relevant internal stakeholders (resp. AR, Sales) of the different customer orders;
- Close follow-up of delivery progress in case of OTIF deviations (e.g. missing products or delays, etc.). You will keep the customer and respective sales responsible informed and create credit notes when needed, based on signed delivery notes;
- As the main point of contact for customers, you'll maintain clear and timely communication to support their needs and strengthen relationships;
- Address ad hoc and recurring issues by working closely with 2nd or 3rd line support teams;
- You will register and resolve complaints while ensuring transparent communication throughout the process;
- You will send pro forma invoices and follow up on prepayments. You are also responsible for the dispatch of product samples;
- Take part in pallet / packaging / load optimization projects and defining warehouse capacity requirements;
- You will address network issues proactively based on stock levels to prevent Out of Stock (OOS), Possible Obsolete Stock (POS), and Possible Critical Stock (PCS);
- Implement price changes in SAP and manage master data (filling out customer-specific forms, managing customer accss on various platforms, facilitating secure information exchange and communicate any change in existing products and update the customer platforms).
What’s in for you?
- You will join our big little family: Our associates are the beating heart of our company – they bring the flavour to our organisation. We cherish each member, prioritising their well-being and supporting their professional journey.
- We value you as a person: At Vandemoortele we value each one of our associates and recognise their unique contributions to team successes. You will have flexible working hours and the opportunity to work from home 50% of the time. We also invite you to join our sports and wellbeing activities!
- We care for your future and we support your professional journey: We believe in the power of our associates and the value of their actions and support their career aspirations by offering internal mobility and promotional opportunities. We embrace individual ambitions and entrust our associates to take ownership.
- We make products for you to love: We are a team of passionate food enthusiasts. In our mission to shape a tasty future we strive to create a wide range of food solutions that connects people, cultures and traditions. You can kickstart your day with a delicious croissant fresh out of the oven and enjoy tasty food in our company restaurant.
- Easy to reach: Our HQ is located close to a bus stop and highway exits. Want to come by bike? Lease a bike at Vandemoortele!
Are you the one we’re looking for?
- You have a bachelor’s degree preferably in a commercial field or equivalent through experience;
- You are customer-oriented, which reflects a commitment to placing the customer experience at the forefront;
- Your stability shines through in complex and high-pressure situations, making you a reliable and dependable team member;
- By being solution-oriented, you can effortlessly generate resolutions for challenges as they emerge;
- You proactively anticipate and address customer requests;
- As a strong communicator with good social skills you cooperate efficiently with different internal and external stakeholders;
- You have fluent knowledge of Dutch, French, and English (both verbally and written);
- You are fluent in current IT applications (Outlook, PowerPoint, Excel, Word ...);
- Experience with SAP is a plus;
- You work very accurately and are administratively strong.
Join us in making sweet memories!
We look forward to welcoming you to our delicious journey!
Submit your updated CV and compelling cover letter (optional) highlighting your relevant experience and motivation.
For questions or additional information, mail us: gwenn.vandereecken@vandemoortele.com
#ShareOurTasteForLife
